I want to give a shout-out to American Airlines. They have upped their game in terms of cross-country routes (LAX to Philly, NY, etc). We flew to Philadelphia on a Friday in August (i.e., the height of summer tourism season) and the flight got to our destination early. Our exit row seats were two on the side and very spacious. The business class configuration is terrific but I would only do that if my upgrade request came through. I don’t like to use miles for domestic flights, preferring to save them for the long international flights. For the LAX return, we left Cincinnati for Chicago with a plane change at ORD. Again, on-time departure and early arrival plus our gate was clear.
I read all the horror stories about cancelled flights and other nightmares. No doubt, that could be my tale at any time. Did you hear the one about the flight leaving Peru that had multiple delays over the course of THREE DAYS? That was indeed the perfect storm of ineptness and things beyond one’s control. But fortunately that is a very rare occurrence.
The takeaway is this: When the news or experience is good, let it be known!
