Snippets from the RoadThings You Should Know

WHY LOYALTY MATTERS …

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Repeated robocalls.  Anyone not sick of them? The hubby answers far many more of them at home than I do, and even engages some of them to my ever astonishment.  So when the phone rang and showed American Airlines as the caller he answered — and this one was for real, with the caller asking to speak to me.

“Hi, Mrs. Bialosky, this is so-and-so from the American Airlines Platinum desk calling to congratulate you on recently achieving Lifetime Platinum status!  May I give you our dedicated phone line?  Let me know when you’re ready to write down the number.”

 

Loyalty pays.  Recognition, free bags, early boarding, upgrades, more mileage rewarded, lounge access among other perks.  But just being thanked and acknowledged for loyalty says it all.  And it only took me a little over 32 years to achieve!